Terms and Conditions
Himalayan Holyland Treks and Expedition’s dully abide by the following terms and conditions prudently. Henceforth, you are not allowed to make any booking of our offered trip packages unless you understand and agree with our ensuing terms and conditions. References to “our”, “we” and “us” in these terms and conditions shall refer to “Himalayan Holyland Treks and Expedition”. Lastly, these terms and conditions apply to bookings you make with us either by in-person meeting, telephone or through e-mail as well as online bookings which are available on our official website.
We recommend reading the following terms and conditions carefully before proceeding onward with your booking procedures:
1. Booking :
Bookings can primarily be done by our clients only for the trip packages which are mentioned in our official web-site. Any form of pre-booking which are made for our offered trip packages will not be confirmed unless a Client Confirmation Letter has been sent to the respective client who had previously made the booking by us. In order to receive our confirmation letter, clients are requested to fill up the booking form properly with the necessary information such as name, address, email id, mobile number, arrival and departure dates etc.
Along with the filled-up booking form, we additionally require the 25 % advance payment of the total cost for particular trip package. Only after receiving these two will we issue a confirmation letter to the client via email or fax. You agree that you have read and understood our booking terms and conditions which are listed on this page. If the client is making a booking on the behalf of another person then that person shall also agree to bind with our terms and conditions.
2. Payment :
We accept payments for our available trip packages by the following listed methods:
- By Cash- We accept both Nepali and foreign currency.
- By credit card- We accept Visa and Master card.
- By bank transfer- You can transfer in our Bank account.
# You can transfer in our bank account also. Our bank account details are given below:
Bank name: Mega Bank Nepal Limited.
Branch: Thamel, Kathmandu, Nepal
Swift code: MBNLNPKA
Account holders’ name: Himalayan Holyland Treks and Expedition Pvt. Ltd.
Account number: 0570010151157
Note: Please note that we cannot be held responsible if any delay or loss occur during the payment transfer process.
3. Cancellation Policy :
According to our Cancellation Policy, if any client wishes to cancel their booked trips then a calculated/estimated cancellation fees will be charged and levied to the client who had previously booked the trip. Should the client themselves make a cancellation for the trip, a notice regarding the reasons for doing so must be provided to us. After receiving the notice, Himalayan Holyland Treks and Expedition shall charge the cancellation fee by the following statute:
|Cancellation within 30 days:||10% of the paid amount will be reserved|
|Cancellation between 30-15 days:||20% of the paid amount will be reserved|
|Cancellation between 15-7 days:||30% of the paid amount will be reserved|
|Cancellation between 7-0 days:||The full paid amount will be reserved but if the trip is postponed for one year only we can manage amount.|
Similarly, if we are forced to cancel the trip due to some circumstances which are beyond our control then The Himalayan Trekking shall provide the full payment of the trip cost which was initially paid by the client. Along with that, we may even offer and alternative trip package which matches their previous trip price/cost.
If the doesn’t show up for the trip before the starting day of the trip and wishes to leave the trip in middle after beginning their journey. Then the company fully reserves the right to keep the entire paid amount without notifying the client.
Note: Failure to comply with these cancellation terms may result in your booking being cancelled by Himalayan Holyland Treks & Expedition with zero refunds.
4. Travel Insurance :
It is a required condition that you purchase a dependable Travel Insurance. You should comprehend throughout outings in remote parts of Himalayan nations may bring a characteristic hazard like terrible climate condition, avalanche, and surge and so forth which is outside our ability to control, can cause truly damage and passing. You are encouraged to have the protection covering against any previous medicinal conditions, common cataclysms, flight and trek cancellation, crisis clearing (counting helicopter departure and air rescue vehicle) in the event of therapeutic crises at higher elevations, misfortune and decrease of gear and individual risk. Along these lines, travel protection is an obligatory in undertaking any trek in Himalaya and protection strategy ought to cover satisfactory security for the full length of the excursion.
And in the case of being unable to provide evidence of travel insurance when the company requests, then the company reserves the right to cancel or suspend your participation on a trip with no right of refund.
5. Itinerary Alteration and flight delays :
Do keep in mind that the itinerary is a subject to change as per our terms and conditions. Hence, the company retains the right to alter the previously planned itinerary if some unprecedented situations arise. It can be either during the trip or even before the commencement of the trip, either way if the company sees it viable then it can make some quick changes and alterations in order to keep the trip going. Many things such as differing climatic weather conditions, natural disasters, political instability, riots etc. can become the reasons for changing the scheduled trip itinerary.
Likewise, in the case of flight delay due to some unplanned reasons, then the company shall bear the clients cost of accommodation and food if the flight delay or flight cancellation happened before the beginning of the trip. Hence, if the flight gets cancelled after the end of your trip and while returning back from the trip destination, then in that case the client will solely be responsible to pay for their accommodation and food costs.
Additionally, Himalayan Holyland Treks & Expedition cannot be held responsible if the client misses their International Flight as zero refunds will be provided in those circumstances. Nevertheless, we can however offer them some assistance to help them find an alternative flight.
6. Visa and Passport :
To be able to go on a trip with Himalayan Holyland Treks & Expedition, clients are needed to possess a valid licensed Passport with a minimum 6 months validity from the return date. Just like that, they should also possess an appropriate Nepalese visa while traveling to Nepal for their booked trip. Our company will not be held accountable if the clients are not allowed / permitted to enter inside the country due to lack of proper Passport and Visas. In that case, zero refunds will be granted.
7. Extra Expenses :
Every extra expense or expenditures occurred during/before or after the completion of the trip is required to be paid by the clients themselves. The company will not provide monetary assistance for the clients extra personal expenses such as tips for the guides/porter, souvenir shopping, extra nights etc.
8. Complaints and issues :
Any complications or issues faced during the trip and complaints regarding the trip package, is to be informed to a guide or a team leader first and foremost. Then he/she shall contact us if necessary and take right actions needed to solve the issue. Himalayan Holyland Treks & Expedition is open to any suggestions or comments regarding the trips which are undertake by our clients, hence they can firmly give us feed backs of any kind without prior hesitation.
9. Alterations of the Terms & Conditions :
Our clients are appropriately informed that the above listed terms and conditions are subject to change, modification, alteration and variation. If the company considers to alter some contents of the website including the Terms & Conditions according to their wishes, then the company can do so without informing the clients. Therefore, it is highly suggested to keep up to date with our Terms and Conditions by checking our official website time to time.
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